Call drop issue: Parliamentary panel calls DoT, Trai and telcos for meeting to discuss call drops

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  05 Nov 2016 , 14:14

A Parliamentary panel has called telecom operators along with the Department of Telecom and sector regulator TRAI for a meeting on 10 November to discuss the raging call drop issue.

The Parliamentary Standing Committee on Information Technology, headed by BJP MP Anurag Thakur, has called members of industry body COAI and Reliance Jio separately.

Reliance Jio, also a member of Cellular Operators Association of India, has blamed the industry body for promulgating views of mainly incumbent telecom operators – Airtel, Vodafone and Idea Cellular.

The subject of the meeting is ‘Issues related to quality of services and reported call drops’, according to a Lok Sabha notice. The panel will “hear the views of the representatives of Cellular Operators Association of India (COAI) and Reliance Jio, followed by meeting with representatives of DoT and The Telecom Regulatory Authority of India (TRAI).”

Call drops are rampant in the country with telecom operators of late making some effort to improve the situation by installing more telecom towers.
There has also been a tussle between Reliance Jio and incumbent telecom operators for not providing adequate interconnection facility to the Mukesh Ambani-led firm, leading to heavy call drops on its network.

Interconnection enables mobile users to make calls to customers of other networks and is, therefore, crucial for smooth functioning of mobile services.

TRAI has also recommended a penalty of Rs. 3,050 crores on Bharti Airtel, Vodafone and Idea Cellular, holding them responsible for congestion on Reliance Jio network leading to call drops.

As per the quality of service rules, not more than five calls in 1,000 should fail due to network congestion. The recommendation followed complaints from Reliance Jio that over 75 percent of calls on its network are failing as incumbents were not giving sufficient points of interconnect that would help complete calls.

As per TRAI’s recommendation, the penalty for Airtel and Vodafone work out to about Rs. 1,050 crores each, while in case of Idea Cellular it comes to about Rs. 950 crores.

The regulator stopped short of recommending cancellation of their telecom licences by saying it may lead to “significant consumer inconvenience”.

PTI

Call drop issue: Many telcos have executed 100-day call drop plan, says COAI

  01 Nov 2016 , 12:09

Many telecom service providers have executed the 100-day plan to tackle the call drop menace and achieved positive results, Rajan S Mathews, Director General, Cellular Operators Association of India (COAI), said on Monday.

“Many of the operators have executed the 100-day plan. There is substantial reduction in call drop problem now,” Mathews told IANS ahead of Communications Minister Manoj Sinha’s 1 November meeting with CEOs of telecom companies to take stock of the call drop issue.

“But problems still remain in some areas, like Lutyens’ Delhi, south Delhi and some other places,” he added.

Earlier, Telecom Secretary JS Deepak said the sectoral regulator — Telecom Regulatory Authority of India (TRAI) — has informed that there has been a substantial improvement in the call drop situation.

“We had a meeting in June, they (telecom service providers) gave us a 100-day plan. There has been, we believe, from TRAI figures lot of improvement in call drops. There were 54 networks which were not performing up to the standard in December 2015, and now it is down to only 19,” Deepak added.

The telecom companies had given a 100-day roadmap to the government in June to improve the call drop situation.

“They assured us that the target for the 100-day programme, as committed to the (telecom) secretary, will be met. They indicated that from the beginning of 10 June (when the 100-day programme started), there will be addition of around 60,000 BTS (base transceiver station) in 100 days across the country, out of which 48,000 have been installed in the first 45 days,” Manoj Sinha said on 25 July.

The service providers have committed an investment of Rs 12,000 crore for installing 60,000 BTS to address the situation by arresting call drops.

IANS