Nokia unveils Mika, a digital assistant that’s meant only for telecom operators

Image: Reuters

  28 Jan 2017 , 15:16

Finnish telecommunications giant Nokia has created a customised digital assistant “MIKA” that will improve telecom operators’ efficiency by providing engineers faster access to critical information.

MIKA that stands for ‘Multi-purpose Intuitive Knowledge Assistant’ — is the first digital assistant trained specifically for the telecom industry, designed to provide automated assistance that saves time and frees highly skilled workers to focus on critical tasks.

“MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. It is customised to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world,” said Igor Leprince, Head of Global Services at Nokia, in a statement.

MIKA combines augmented intelligence with automated learning to provide access to an extensive range of tools, documents and data sources.

These include the Nokia AVA knowledge library, a repository of best practices gathered from Nokia projects around the world.

Using the knowledge library MIKA can provide recommendations based on similar issues seen in other networks.

MIKA is available via a web interface and mobile agent so that engineers can tap into its knowledge base, wherever they are.

In addition to launching MIKA, Nokia introduces ‘Predictive Repair’, a service that will enable operators to reduce costs and improve network quality by moving away from break-fix approaches to hardware maintenance.

“The care service can predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 per cent accuracy,” the company said.

IANS

Nokia’s ‘Viki’ digital assistant will take on Google Assistant, Siri and Alexa in the near future

Image: Weibo

By tech2 News Staff /  09 Jan 2017 , 12:35

It certainly looks like the future of the smartphone is the digital assistant. The space is currently ruled by Google Now and Siri. Alexa and Cortana aren’t far behind either. Joining the fray, possibly, is Nokia’s own assistant and this one’s called Viki.

Google Assistant is an evolution of Google Now, but isn’t available on many devices yet.

GSMInfo.nl spotted Viki in a trademark filing made by Nokia. The trademark application was for the name Viki, and describes a software for “the creation and monitoring of mobile and web assistants working with digital knowledge and combining all data sources into a single chat and voice-based interface.”

Nokia, which recently revived its brand with the launch of the Android powered Nokia 6 in China, seems to have its heart in the right place. Samsung is also aware of the impending, AI-powered future and has been working on its own digital assistants for a while now (dubbed Bixby and Kestra).

As far as we’re aware, Viki is still only a name on a trademark application and we don’t even know the work that has been done on this AI.

There is also no timeline on if and when Viki will make its way to Nokia’s devices.

Microsoft opens up Cortana to developers and manufacturers with Skills Kit and Devices SDK

By tech2 News Staff /  14 Dec 2016 , 17:39

Microsoft is extending the capabilities of its artificial intelligence assistant, Cortana to new devices and developers. Microsoft announced a Skills Kit and a Cortana Devices SDK. The Skills Kit is to add capabilities to Cortana across the platforms that it is available on, including Windows, iOS and Android. The devices SDK will allow Cortana integration into a new generation of smart devices. Developers and Device Manufacturers can sign up to get access and updates as Microsoft moves the capabilities out of private preview.

The Cortana Skills Kit allows users to integrate capabilities with Cortana using chatbots created for the Microsoft Bot Framework. The web services offered by companies can be published as a skill on Cortana through the Skills Kit. There is also a facility to re-purpose existing code for Amazon’s Alexa. Early partners have already integrated skills into Cortana. These include Knowmail that uses Cortana to prioritise emails based on habits of individual users, Capital One that facilitates money management through a voice interface, Expedia that allows users to book hotels, and TalkLocal that can connect to local services based on user requests.

The voice based services can potentially be used by the premium smart speaker by Harman Kardon with Cortana Integration, that is expected to be available in 2017.

The Cortana Devices SDK will allow for third party Original Equipment Manufacturers and Original Device Manufacturers to integrate Cortana into their product offerings. The Devices SDK is platform and device independent, designed to make Cortana unbound, and work on any platform or device. Microsoft is already working with many industries across various hardware categories. One exciting tease from Microsoft is that it is working to get Cortana on at least one connected car. Cortana is included in the Core edition of the Windows IoT platform, which allows the assistant to be embedded in IoT devices.

The Cortana Skills Kit and the Cortana Devices SDK are in private preview as of now, and will be available more broadly in 2017.