How to get a refund for a Samsung Galaxy Note7

Samsung recently killed production of its Galaxy Note7 devices for good. Here's how you can get a refund, or exchange your Note7.

By Conner Forrest | October 11, 2016, 12:18 PM PST


Samsung recently stopped production of its Galaxy Note7 smartphones and is encouraging users to power them down and turn them in. Here's how to return or exchange a Samsung Galaxy Note7.
Back up your data to your preferred location before returning your device.
If desired, after backing up your data, perform a factory reset on the device to clear it of any personal data.
Determine if you want a refund or exchange.
Determine where you purchased your device (through Samsung directly, through a carrier, or through a retailer like Best Buy).
If you purchased the phone through Samsung, follow the formal Customer Guidance process or call 1-844-365-6197 for additional help.
If you purchased the phone through a carrier or retailer, bring the phone to one of their physical locations or complete their online process for returns and exchanges (details below).
Select a new device and sync your data.

When contacted for more details on the process, Samsung responded by sending a link to the same Customer Guidance page listed above. According to Samsung, to fully process your return you will need to provide some personal information such as your name, address, and contact number. You will likely also need to find the original IMEI number of your Note7 device and a

Best Buy to host PlayStation VR midnight launch events at 350 stores

By Shawn Knight on September 29, 2016, 12:45 PM



Sony’s PlayStation VR headset is scheduled to arrive in just a couple of weeks. Looking to cater to those that absolutely can’t wait any longer than humanly possible, Best Buy on Thursday said it will be hosting midnight launch events at around 350 of its stores across the country.

Shane Kitzman, Best Buy’s media relations leader, said in a post on the company’s corporate website that select stores will open their doors at 12:01 a.m. EDT on October 13. This trickles down across time zones moving from east to west, meaning stores in the Central time zone will open at 11:01 p.m., 10:01 p.m. for Mountain Time and 9:01 p.m. on the West Coast.



This seems like the best approach versus each time zone opening their stores at 12:01 local time, resulting in people on the East Coast getting the peripheral three hours ahead of gamers on the West Coast.

You can check out Best Buy’s Gaming Events page to find a store near you. As I quickly discovered, 350 stores sounds like a lot but depending on where you live, you may be out of luck. The closest late-night opening in my area, for example, is more than four hours and two states away.

Kitzman said there will be limited quantities of its VR gaming accessory at each Best Buy store nationwide the next day in the event you can’t get to an early opening. Of course, there’s also the far more convenient option of ordering online and having it delivered on launch day.